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Privacy policy

PRIVACY POLICY

Current as of: 11 December 2023

Pinnacle Puzzle (“we”, “us” and, “our”) are committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out basic standards for privacy protection of individuals. This privacy policy provides information to you on how your personal information is collected and used in order for us to run our everyday business and provide you with the goods you have ordered.

We may revise this Privacy Policy from time to time either by posting the revised Privacy Policy on the Website or by other written notification to you. Any changes to this Privacy Policy takes effect upon the earlier of the revised Privacy Policy being posted on the Website or notification to you.

Collection

The kinds of information we collect

We collect personal information in order to conduct our business, to provide and market our goods and to comply with our legal obligations. The kinds of personal information that we collect and hold includes, but is not limited to your:

  • Name (individual and company);
  • Shipping address;
  • contact details (email address, phone numbers);
  • payment details; and
  • other information which assists us in identifying you, contacting you and taking payment for your order.

By providing your personal information to us, you consent to our collecting, holding, using, and disclosing your personal information in accordance with this Privacy Policy and any other arrangements that may apply between us.

How we collect and hold your personal information

We hold your personal information in a combination of secure computer storage facilities, paper-based files and other formats.

We collect your personal information in several different ways: phone calls, email, letters, forms, website, subscriptions. It is also collected via the following:

  1. When you submit a query via our website;
  2. When you provide personal information to us;
  3. When you communicate with us through correspondence, chats, email, or when you share information with us over the telephone or in person; or
  4. When you share information from social media platforms, services, and other permission-based marketing sites.

 Use and disclosure

We collect, hold, use and disclose your personal information for the following purposes:

  • to conduct our business;
  • to provide services and products to you;
  • to market our services and products;
  • to communicate with you;
  • to purchase from you;
  • to analyse and improve products, benefits, and services;
  • for research purposes;
  • to comply with our legal obligations; and
  • to help us manage and improve our services.

 We may use your personal information to email you regarding special offers or promotions. If you do not wish to receive any information about our products, services or benefits then please opt-out of receiving that information by contacting us (contact details below). 

We will only disclose your personal information described in this Privacy Policy to:

  • other companies or individuals who assist us in providing goods and services or who perform functions on our behalf;
  • entities associated with Pinnacle Puzzle Pty Ltd and/or its partners;
  • third party suppliers or service providers such as:
  • contractors who assist us in providing products or services to you;
  • mailing and distribution providers which organise delivery of products;
  • market research providers;
  • marketing providers who conduct specialised activities such as mail- outs and the dispatch of messages on social media platforms;
  • our insurers;
  • payment systems operators (e.g. banks or merchants receiving card payments);
  • anyone else to whom you authorise us to disclose it;
  • for the purpose of confidential dispute resolution process;
  • to establish, exercise or defend a claim; and
  • when it is required or authorised by law.

We will generally not disclose your personal information to anyone except as described in this Privacy Policy unless you consent to a particular disclosure or if the identifying information can be removed.

When you provide your personal information to us, you consent to the disclosure of your personal information outside of Australia and acknowledge that, in doing so, we will not be accountable under the Act for the treatment of that personal information by the overseas recipients.  Any party to whom we disclose information may not be subject to regulation which has the effect of protecting the information in a way that, overall, is at least substantially similar to the way in which the APPs protect the information and you may have no or no similar privacy protection in the country where the overseas entity is located.

Accessing and correcting your personal information

Subject to the exceptions set out in the Act, you may gain access to the personal information we hold about you. Any requests for access to your personal information should be made in writing to the Privacy Officer (contact details below). We may charge a reasonable fee where access to personal information is provided (no fee will be charged for making an application to access personal information).

We will make all efforts to ensure that personal information that we hold is accurate, complete and up-to-date. You also have the right to request the correction of any personal information which relates to you that is inaccurate, incomplete, irrelevant, misleading or out-of- date.

Government bodies impose penalties for failing to update their databases of changes to information. If we act as your agent in respect of notifying those relevant bodies, we must be advised f the relevant change immediately (and preferably before the change).

Security of your Personal Information

We will take all reasonable steps to protect the personal information we hold. Our employees are required to respect the confidentiality of personal information and the privacy of individuals. We take reasonable steps to protect against the loss, misuse, unauthorised access, modification, interference or disclosure of the personal information under our control, for example by the use of physical security, information destruction devices and the restriction of access to and the modification of electronic records.

However, you are advised that there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted, or modified by third parties. No transmission of information over the internet can be guaranteed to be completely secure. As a result, we do not warrant the security of any information transmitted to us over the internet.

Our Website may contain links to other websites. We recommend that you review the privacy policies of those websites so that you can understand their privacy practices. We are not responsible for the privacy practices of, or the content on, those websites. This Privacy Policy does not extend to those websites.

Where we no longer require your personal information for a permitted purpose under the Act, and are no longer required to retain the information by law, we will take reasonable steps to destroy or permanently de-identify the information.

Complaints

If you wish to make a complaint about the way we have handled your personal information, or that we may have breached this Privacy Policy please contact the Privacy Officer (contact details below). Please include your name, email address, and telephone number. Please also clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about further steps you can take.

You are also entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC). You can obtain further general information about your privacy rights and privacy law from the OAIC by:

  1. calling their Privacy Hotline on 1300 363 992
  2. visiting their web site at http://www.oaic.gov.au
  3. writing to:

The Australian Information Commissioner

GPO Box 5218 Sydney NSW 1042

Contact Details

If you have any questions about this Privacy Policy or privacy related issues, you should contact our Privacy Officer:

The Privacy Officer

info@pinnaclepuzzle.com.au

Pinnacle Puzzle Pty Ltd

16-20 Alfred Ave, Beverley, SA, 5009, Australia